The Employee Experience Survey (EES) discovers how closely aligned employees are with the 12 key dimensions that are proven to affect business results and drive customer satisfaction. Unlike typical employee surveys that report against a set of generic questions, the EES provides specific company insight as well. Its proprietary expert software system compares the results with what employees consider to be most important. EES further analyzes a company’s data and selects from 250 best-in-class practices to provide specific actionable advice on how to achieve closer alignment.
EES is not a “climate survey,” nor is it a traditional “employee satisfaction survey.” The focus of EES is holistic and linked to the market place so as to align employees with the dimensions that correspond with organizational performance. It is based on the ‘Organizational Alignment Model’ which was developed from extensive statistical research. It complements the companion ‘Customer Experience Management+ Survey’ and the two when used together, assess the organization using the principles of the Service-Profit Chain first conceived by researchers at Harvard Business School. Employees answer 60 questions, five in each of the 12 key areas. The data collected form the basis of the alignment assessment. Additionally, managers answer questions related to six key results areas, such as “meeting profit targets.” This 13th dimension determines whether managers’ perceptions of what is an important performance outcome are in alignment with actual corporate goals.
Using these data, EES identifies the gap between performance and perception, and through statistical analysis, gives a company a very clear read on where weak alignment is preventing the company from being a peak performer.
The survey measures employee perceptions on the 12 key dimensions proven critical to business success.
1. Feedback Report: A computer generated feedback report (usually 50+ pages) will cover the following three levels:
2. Online Survey Questionnaire:
Each participant must complete an online survey through Persona's online assessment center. The questionnaire contains: