What is PRIDE®: Front Line Management?


Key Function
 

Designed for managers and supervisors who seek to assess and enhance front-line team performance to empower the front-line by getting people involved and committed to service quality and productivity

Questions
 

52 questions
Principles 5 fundamentals:
  • Purpose
  • Recognition
  • Influence
  • Development
  • Energy
Feature
 
52 item questionnaire to assess team member’s ability to meet customer requirements

 

Benefits
  • Make teams and individuals more effective
  • Speak the same language and be systematic in team development efforts
  • Enhance productivity
  • Build internal and external customer relationships
  • Improve customer service and satisfaction
  • Get bottom-line results in less time with less waste and stress
Report
 
Accurate and timely information and analysis of training needs for improvement.
Application
 
Continuous
Actionable recommendations