There is general agreement amongst those who have studied emotional intelligence that this is a significant contributor to a person's effectiveness. It provides the traction necessary for superior performance by enabling an individual's IQ, technical skills knowledge and expertise to be maximised. Emotional Capability emphasises that emotional intelligence is made up of a number of skill clusters that can be reinforced and developed.
The Emotional Capability uses the most up-to-date research findings and is designed as a development tool (not a measurement tool). Based on the perception of self and others, it is a way of giving feedback to individuals about their use of those skills that are widely held to be associated with demonstrating emotional intelligence at work. People are finding that this profile provides practical insights into the skills associated with managing one's own emotions and actions, and in developing sustained and appropriate relationships with others.
The ECP has been used to assist leaders to enhance their leadership skills either as part of a leadership development program or a culture change program. It has also been very effective as a basis for coaching leaders on a one-to-one basis. The ECP has also been used very effectively with team members of client organisations, especially when linked to team building.
The instrument is universally relevant across a wide range of organisational types such as public sector, public utilities, not-for-profit organisations and the commercial sector, where it is applicable to a wide range of industries. The ECP is equally suitable for different sizes of organisation and can be used at every hierarchical level.
The ECP enables analysis of organisational effectiveness and can provide benchmark and trend data over time indicating the progress of organisational development interventions.
The workshop links with the ECP and provides an interactive and supportive environment including experiential projects that reinforce the learning. There is also a comprehensive participant workbook. The workshop is able to be tailored to a group's developmental needs through a choice of learning modules and can be designed to integrate with an overall organisational developmental programme
New videos have been incorporated into the Emotional Capability workshop. These videos explore the self-awareness component of emotional capability and emotions at a time of very high tension.
The workshop is designed for people who perform leadership roles (senior through to first line positions) and those people who are considered to be key influencers in the organisation. In addition, this workshop is useful in building the effectiveness of an intact team and in providing front-line team members with skills in dealing effectively with customers.